Zuiry Exchange & Refund Policy


Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping.

Please contact our friendly Customer Support at with your refund claim and a Return Merchandise Authorization (RMA) Number will be given to you. Please write this on the shipping label. To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be:
* Your item must be unused and in the same condition you received it.
* Your item must be in the original packaging.
* Your item must be faulty or damaged. We do not accept refunds if you change your mind.

Items not eligible for a refund:
* Gift cards.
* Sale items - If an item was bought at a discounted price, it cannot be exchanged or refunded.
* Bulk orders - Orders of 5 items or more are considered bulk orders and cannot be exchanged or refunded.
* Some health and personal care items.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Lost or Stolen Packages

Zuiry is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Zuiry will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Huaqiangbei Road, Futian District
Room318, Floor 3, Building101, Saige Hi-Tech Park,
Guangdong Province


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to:

Huaqiangbei Road, Futian District
Room318, Floor 3, Building101, Saige Hi-Tech Park,
Guangdong Province

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.