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Tracking Your Order


How Do I Track My Order?

We will send you a shipping confirmation email with the tracking number for your order. The shipping confirmation email will be sent to the email that you provided when placing your order. It will guide you on how to track your package.

Please note that the tracking information will be available 2-5 days after you have received your shipping confirmation email.

Why Can't I Track My Order?

You should see tracking events within 48-72 hours after you have received the tracking number.

The reason for the time lag is that in most cases, it takes a couple of days for the tracking number to show up in courier's tracking system.

If your tracking number doesn't show any information about your package, please track again later.

If you have questions about your order or need assistance with tracking your order, please contact our Customer Support Team at and they will be glad to assist you.

Most emails are answered within 1 business day.

Why Has My Shipment Status Not Changed?

Your shipment may be delayed. Delivery time delays can be due to Customs, bad weather incidents or backlogs. Please note that tracking information is available only after your order has been shipped.

We are not liable for deliveries that are affected by Customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.